Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
Oh no! We are very sorry you are a very rare exception. If the gear is faulty, reach out to us within 7 days of the delivered date and we will send you a replacement free of charge ASAP. Thanks for your patience and understanding!
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us.